Increasing Installer Loyalty & Efficiency with Digital & Data

In many industries, success depends on effective product installation or servicing — often via direct or indirect installers or field representatives. Companies today face skilled labor shortages, pressure to boost installer efficiency, challenges in training and retention, and the need to keep installers loyal as key customer touchpoints — all while meeting rising service expectations and need to improve results. Digital & data play a key role to unlock the value helping installers, increasing marge & efficiency and fuel growth 

Joris Tinberg ( VP Global Digital at Enstall) will share lessons from the fast growing and world's largest provider of rooftop solar mounting solutions — products designed to make installation faster and easier. To fuel its commercial growth & drive customer centricity, the company needed to strengthen relationships with its installer base (KA, specialist, local), become their go-to partner, and improve efficiency across the board. Joris will explain how they used service innovation, data insights, and digital tools to deliver value to multiple stakeholders — especially installers, but also distributors — while driving business results at scale. 

SparkOptimus will kick off by sharing broader insights and lessons learned from working with many players across industries. Following the presentations, there will be ample time for discussion and networking — which past participants have found highly valuable.

What You Will Gain

• A market overview of the opportunities for improving installer & field rep engagement and performance
• The key levers to increase installer loyalty, retention, and efficiency — and the value they unlock
• Concrete use cases showing how digital and data can support both your business and your installer network
• Practical applications for different contexts — from fully owned to indirect installer networks
• Lessons on how to capture value and turn investments into measurable results
• Real-world experience from a leading industry player — plus peer insights from other participants

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