Masterclass

GenAI in Customer Service & Sales Desks: best practices to realize impact

In this invite-only webinar, Matti van Engelen, Data & AI lead at SparkOptimus will dive into the most impactful Gen AI use cases transforming customer service and sales. We will also share anonymized results from our benchmark study ‘Gen AI in CS&SD’, sharing best practices of how leading companies apply Gen AI to create value at scale.

Date to be announced soon

May 30, 2024

16:30

17:30

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Our guests and moderators

Our guests

Our moderators

Matti van Engelen

Moderator

Practice Lead Data & AI

SparkOptimus

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What to expect

What you'll gain:

• A practical recap of what GenAI is (and what it is not);

• Insight into the most valuable use cases that already proved their value within customer service and sales desk operations;

• Actionable advice how to operationalize GenAI use cases to create business value at scale;

• Including in-depth insights on Gen AI infrastructure, modelling, and capability best practices;

• Anonymized outcomes of our Gen AI customer service and sales desk benchmark, followed by valuable discussions with your peers during the open Q&A.

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Be part of a unique conversation

No rhetoric - real world insights only. We will talk honestly about the failures, frustrations and issues our panelists and ourselves have faced - openly approaching the challenging topics and always tell it like it is.