Offering legendary customer service at scale through a digital customer portal
Offering legendary customer service at scale through a digital customer portal
Greif is a global leader in industrial packaging, with a vision to be the best customer service company in the world. Annual revenues are approximately $6B, with products ranging from steel, plastic & fiber drums, to IBCs and containerboard & corrugated products. From their headquarter in the US, they operate in over 35 countries.
SparkOptimus' combination of theoretical knowledge with practical solutions has brought true acceleration to our program. They are willing to go the extra mile to deliver exceptional result. Thanks to this partnership, we are now much more equipped to thrive in the eCommerce world!
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SHV Energy, a leading global distributor of off-grid energy, serves 26 million customers across 25+ countries with over 13,000 employees. To become future-proof – seizing long-term opportunities while optimizing current operations – SHV Energy launched a Digital &Transformation Academy for its ~150-person Extended Leadership Team. This academy empowers Business Units (BUs) with common methodologies, tools, and examples to drive local transformation. SHV Energy asked SparkOptimus to design the Digital & Transformation Academy and facilitate part of the program. This initiative aimed to equip all BUs with the knowledge and resources needed to implement effective changes. The ultimate goal was to better serve customers by fostering a culture of innovation, continuous improvement, and digital proficiency across the organization.
Opella CHC, leader in the Consumer Healthcare market, offers a wide range of over-the-counter products and vitamin & mineral supplements. The consumer healthcare landscape is rapidly changing, with both established players and new brands constantly launching new products. To maintain and grow its strong market position, Opella needed to accelerate its product innovation process. To expand its mass retail presence and streamline innovation, Opella collaborated with SparkOptimus to enhance their product development capabilities and significantly reduce the time from idea to market launch.
A global leader in industrial packaging with annual sales exceeding $6 billion aimed to become the best-performing customer service company in the world. To enhance its customer experience and expand its digital service model, the company needed support in accelerating the roll-out of a pilot customer portal. This portal would empower customers to place and manage orders 24/7, allowing local teams to focus on higher-value tasks.
Orac, a premium wall decoration manufacturer active in most European countries, was seeking to define its next chapter of commercial growth. Operating in a highly competitive market, the company recognized that refining its route-to-market (RtM) strategy would be critical to achieving its ambitious sales goals for 2028. To accelerate its growth, Orac aimed to strengthen its customer engagement, merge digital and business capabilities, and create a scalable foundation for the future.
