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Nancy McKinstry
February 9, 2022
Interviewed by
Alexandra Jankovich
Alexandra Jankovich
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Nancy McKinstry, CEO Wolters Kluwer

This the full version of the interview.
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Nancy McKinstry, CEO of Wolters Kluwer shares her key insights from 18 years at the top. How did she lead the company from the print age into the digital era while growing the share of digital revenue from ~30% to ~90%?

Watch the full interview above and learn:

  • Why it takes a decade to complete a successful transformation
  • How she kept stakeholders and shareholders on board during times of significant investments and flat profits
  • How she turned Wolters Kluwer into a customer-first tech company
Want to know how companies take on digital disruption? Read our latest book Disruption in Action


00:00 Introduction

00:55 Wolters Kluwer’s transformation to diversity leader

04:56 Digital transformation: Wolters Kluwer’s customers

08:38 The different phases of the digital transformation journey

14:10 How to get shareholders on board

18:10 Staying close to the customers, innovating and working with pilots

25:26 Critical transition towards mixed team environments

28:11 Centralizing and decentralizing functions in all markets

32:35 How to spend the transformation budget

34:32 The necessary timeframe for a digital transformation

37:40 Wolters Kluwer’s sustainability program ENGAGE