PGGM Investment Management with €230B assets under management is the pension investor for the healthcare sector. Based on the new investment beliefs of their client they formulated together with this client the strategy to fundamentally shift from 2D investment management (optimizing risk & return) to 3D investment management (risk, return, and impact). PGGM IM realizes that the existing operating model does not support this ambition, especially in a rapidly changing landscape with high volatility and ever-evolving industry standards. Therefore, PGGM IM engaged SparkOptimus to design and ignite a transformation of its operating model, aiming to become a highly adaptable organization with ESG fully ingrained in its investment processes and portfolio.