As a first step, we developed a baseline assessment of Kraft Heinz’ current activities, digital routes-to-market, and eCommerce capabilities. Analyses of the current customer journeys unveiled the consumers’ (unmet) needs along several digital channels, including online supermarkets, quick commerce offerings and online marketplaces.
By matching the findings with relevant best practices from consumer goods and other sectors, we defined and prioritized the top initiatives to close the gaps and sized the potential value impact of the action points. Based on the agreed priorities, we then crafted a long-term roadmap and financial plan. This plan includes a high-level roadmap and long-term roll-out approach, but also a near-term action plan describing quick wins and practical steps.