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    Nancy McKinstry

    Published

    9 February 2022

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    Nancy McKinstry, CEO Wolters Kluwer, Full interview

    This video is the 40 min full version of the interview. Click here for the condensed 10min version.

    Nancy McKinstry, CEO of Wolters Kluwer shares her key insights from 18 years at the top. How did she lead the company from the print age into the digital era while growing the share of digital revenue from ~30% to ~90%?

    Watch the full interview above or a short summary and learn:

    • Why it takes a decade to complete a successful transformation
    • How she kept stakeholders and shareholders on board during times of significant investments and flat profits
    • How she turned Wolters Kluwer into a customer-first tech company

    Contents

    00:00 Introduction

    00:55 Wolters Kluwer’s transformation to diversity leader

    04:56 Digital transformation: Wolters Kluwer’s customers

    08:38 The different phases of the digital transformation journey

    14:10 How to get shareholders on board

    18:10 Staying close to the customers, innovating and working with pilots

    25:26 Critical transition towards mixed team environments

    28:11 Centralizing and decentralizing functions in all markets

    32:35 How to spend the transformation budget

    34:32 The necessary timeframe for a digital transformation

    37:40 Wolters Kluwer’s sustainability program ENGAGE


    Watch the 10 minute summary of the interview

    Download interview transcript

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