Developing the Three-Year Vision for Schiphol’s Digital Passenger Experience
Schiphol is a leading global airport, serving around52 million passengers annually. It has already established itself as a frontrunner in digital services, winning the Skytrax Award for World’s Best Airport Website & Digital Services in both 2022 and 2023. To strengthen its position and align with the broader vision of creating the world’s most sustainable and high-quality airport, Schiphol engaged SparkOptimus to develop the three-year vision for Schiphol’s digital passenger experience.
SparkOptimus was a great partner that helped us to shape a compelling vision for our future digital passenger experience, which gives direction and guidance to our teams for the journey ahead. And on top, they were a very pleasant and fun team to work with!
Our approach involved taking an outside-in perspective on ‘the airport of the future’ based on airport research and Schiphol &SparkOptimus expertise. Conducting collaborative working sessions with the most relevant business & tech teams, we defined potential future passenger journeys from multiple viewpoints, considering current pain points, the competitive landscape, Schiphol airport’s broader vision (including sustainability goals), and anticipated technological advancements. We prioritized and translated the outcomes into high-level customer propositions and determined how to best bring these propositions to the customer. We evaluated the existing channels such as the website and app within the envisioned three-year plan, while also exploring the potential value of incorporating additional third-party channels.
Take the insights with you
The clear vision & plan created the required focus for Schiphol Consumers. Combined with the execution focused project setup, the organization was enabled to realize a quick roll-out of the first initiatives towards their digital ambition.
Want to find out how your business can benefit from our 1-week data scan? Click here to get in touch with us.
Ready to transform your organization? Discover how with our 1-week scan.
In recent years, the energy sector has faced significant disruptions due to the energy crisis and the ongoing transition towards sustainability. Eneco, a leading producer and supplier of natural gas, electricity and heat in the Netherlands, recognized the need to not only adapt to these changing market dynamics but to take the initiative in fostering a shift towards more sustainable consumption behaviours. Their vision was not just to introduce a new product but to catalyze a profound behaviour change that benefits both consumers' wallets and the environment. Driven by a vision to empower consumers with greener, more cost-effective energy choices through dynamic pricing and a broad range of services and products, Eneco partnered with SparkOptimus to kickstart the transformation, set-up and delivery of these innovations.
Budget Thuis is a leading energy and telecom services provider in the Netherlands, committed to providing reliable services at affordable prices. Serving more than a million customers, Budget Thuis holds a prominent position in the industry. Recognizing the substantial potential of Generative AI to enhance internal processes and the customer experience, Budget Thuis faced challenges in realizing its value independently. Therefore, they asked SparkOptimus’ support in identifying and prioritizing company-specific use cases, rapidly testing and proving the value by collaboratively building, testing, and improving MVPs, and designing an organizational setup for long-term, sustainable (Gen) AI innovation.
Henkel Consumer Brands (HCB) offers a wide range of consumer goods, represented by leading and well-known brands such as Persil, Schwarzkopf, and Dial. Committed to sustainability, HCB is transforming its product portfolio by integrating more sustainable solutions. The aim is to empower consumers to make sustainable choices not only in their purchase decisions but also in the usage of the products. To accelerate this journey, HCB collaborated with SparkOptimus to develop a comprehensive approach on shifting consumer behaviors and establishing sustainable choices as the new norm.
Zijerveld (a subsidiary of FrieslandCampina) is one of the largest cheese wholesalers in Europe. Recognizing the vast potential AI can bring to their business, they approached SparkOptimus for a one-week data scan. The scan consisted of identifying and prioritizing potential AI use cases across Zijerveld’s business and creating a first view of business value for selected use cases.
